Although employee retention has a direct effect on your business’ finances and production, it is often overlooked. Retaining your best staff helps ensure sales, satisfied coworkers and staff, production, and customer service. In fact, retaining employees is often the key for retaining customers. Unfortunately, managers are too busy to worry about employee retention. However, failing […]
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Tips for Determining Employee Paid Time Off
As an employer, it is entirely up to you to create contract negotiations, including paid time off, vacation time, personal days, holidays, and sick days. According to the Fair Labor Standards Act (FLSA), an employer is not legally required to offer these types of benefits. However, many employers create an employer-employee written contract in which […]
Is Marketing Through Social Media a Waste of Time?
What exactly does your company’s advertising plan consist of? Do you send out monthly newsletters? Do you have your own TV commercial or radio station ad? Perhaps you have a billboard, sign, or bus advertisement. A company can (and should) advertise across a vast variety of mediums. However, in the past few years, online advertising […]
Increase Your Business’s Efficiency with a Drug and Alcohol Free Workplace
With most employers scrambling to increase productivity, while cutting back on costs, it is understandable that one of the first places to reexamine is employee behavior and actions. The things that an employee does directly affect the business’ success. However, one area that is often overlooked until a situation or workplace accident occurs is employee […]
How Much Time Do Your Employees Waste on the Internet?
Before the invention of computers, employees were wasting time doodling pictures, reading magazines or books, taking a quick snooze, or even tuning in to the local radio station. Although they sometimes had to be creative, productivity was affected by distracted workers.
How to Handle an Upset Customer
As a business owner, you are well aware that despite your best efforts to deliver a quality product or service, you will have dissatisfied customers from time to time. Customer service representatives are often the victims of angry, frustrated customers that may use hurtful, offensive words to get their point across. A customer service representative […]
Counting the Hidden Costs of Employee Layoffs
What tends to happen when sales are low, business slows down, and the company profits are shrinking? In many cases, the business owner will decide that layoffs are inevitable and the only way for the company to survive the economic downfall. Therefore, he/she hands out 40 pink slips and business continues on as usual. Right? […]
Tips for a Successful New Employee Orientation
Despite the financial forecast, business is booming at your company. Sales are up and your days are jam-packed with meetings, phone calls, and daily responsibilities. Your current employees have noticed the demand, and while they are managing to keep up with the work, you know it is time to hire another employee. After weeks of […]
Managers, Do You Rule Your Office by Fear?
As a boss, what is your number one resource for motivation? Do you use money and pay raises to motivate your employees? Do you use incentives and company meals? Or, do you choose to use fear as your number one motivator? Many employers are turning to fear during the financial crisis to motivate their employees […]
Tips on Resolving Conflict in the Office
What is the hardest part about being a manager? Ask any member of management or supervisor this question and chances are you will receive a wide variety of answers. One manager may feel that firing a worker is hardest, while another may struggle with the responsibility of making crucial decisions. Another may have difficulty assuming […]