As a boss, what is your number one resource for motivation? Do you use money and pay raises to motivate your employees? Do you use incentives and company meals? Or, do you choose to use fear as your number one motivator? Many employers are turning to fear during the financial crisis to motivate their employees […]
Communication
5 Things Never to Say to a Customer
Your employees serve as the forefront of your business and usually deal with customers on a daily basis. Whether a customer enters your business, calls a customer service representative, or initiates an e-mail inquiry, your employee is responsible for handling the issue in a courteous and effective manner. Within one minute of speaking to your […]
Winning Customers Through Effective Telephone Etiquette
Although many businesses are now offering customer service via e-mails and online chat, telephone calls are still many business’ primary contact. For many customers, a telephone call to customer service is a relatively quick way to resolve any issues and also receive human interaction. For the business, it is a great way to warmly greet […]
Effectively Using Online Chat for Customer Service
For most customers, online shopping generally occurs after they’ve arrived home from work, cooked dinner, and can finally kick back. Unfortunately, customer service help lines that follow a Monday-Friday 8am-5pm business schedule are not available. If a customer is shopping at 9pm and has a specific question, what are their options? In some cases, the […]
