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You are here: Home / Archives for Communication

Communication

Updated on October 3, 2010 by Andrew Jensen Leave a Comment

Managers, Do You Rule Your Office by Fear?

As a boss, what is your number one resource for motivation? Do you use money and pay raises to motivate your employees? Do you use incentives and company meals? Or, do you choose to use fear as your number one motivator? Many employers are turning to fear during the financial crisis to motivate their employees […]

Filed Under: Communication, Management

Updated on September 28, 2010 by Andrew Jensen Leave a Comment

5 Things Never to Say to a Customer

Your employees serve as the forefront of your business and usually deal with customers on a daily basis. Whether a customer enters your business, calls a customer service representative, or initiates an e-mail inquiry, your employee is responsible for handling the issue in a courteous and effective manner. Within one minute of speaking to your […]

Filed Under: Communication, Customer Service

Updated on September 27, 2010 by Andrew Jensen 1 Comment

Winning Customers Through Effective Telephone Etiquette

Although many businesses are now offering customer service via e-mails and online chat, telephone calls are still many business’ primary contact. For many customers, a telephone call to customer service is a relatively quick way to resolve any issues and also receive human interaction. For the business, it is a great way to warmly greet […]

Filed Under: Communication, Customer Service

Updated on September 23, 2010 by Andrew Jensen 1 Comment

Effectively Using Online Chat for Customer Service

For most customers, online shopping generally occurs after they’ve arrived home from work, cooked dinner, and can finally kick back. Unfortunately, customer service help lines that follow a Monday-Friday 8am-5pm business schedule are not available. If a customer is shopping at 9pm and has a specific question, what are their options? In some cases, the […]

Filed Under: Communication, Customer Service

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Contact Andrew Jensen, a business growth, efficiency & marketing consultant, to learn how he can help strengthen your business or nonprofit organization.

Andrew provides business consulting services on-site, by phone & by email for companies nationwide.

Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and marketing (both offline & online).

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Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of Baltimore, Hunt Valley, Bel Air, MD; Washington, D.C.; Wilmington, DE; and Harrisburg, York, Hanover & Lancaster, PA.

Popular Articles

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  • 5 Ways to Properly Greet a Customer
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  • When Is the Best Time to Conduct Meetings and Important Business?
  • How Does Workplace Attire Affect Productivity?
  • How to Handle Employee Insubordination
  • How to Become an Efficiency Expert
  • Should You Work More Than 40 Hours a Week?
  • Holding Employees Accountable for Performance
  • 5 Ways to Create a Motivating Work Environment

Recent Comments

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  • Eli Richardson on Combating the Mid Afternoon Productivity Lull in the Office
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  • Brooke on How to Become More Productive at Work

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Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Andrew

Andrew Jensen
Sozo Firm Inc
New Freedom, PA

Note: Due to high demand, Andrew currently has a wait list for new projects.

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