• Skip to main content
  • Skip to primary sidebar
  • Skip to footer

Andrew Jensen

  • Home
  • About
  • Services
    • Efficiency Consulting
      • Business Efficiency
      • Efficiency Coaching
      • Time Management
    • Business Coaching
    • Customer Service
    • Sales & Marketing
      • Marketing Consulting
      • Internet Strategies
  • FAQs
  • Why Andrew?
  • Partners
  • Articles
    • Management
    • Employees
    • Customer Service
    • Communication
    • Entrepreneurship
    • Cutting Costs
    • Organization
    • Personal Efficiency
  • Contact
    • Contact Andrew
    • Media Inquiries
    • Public Speaking
You are here: Home / Sozo Firm / Our Core Values

Updated on August 13, 2010 by Andrew Jensen Leave a Comment

Our Core Values

This week at Sozo Firm, we’ve been putting our brains to work trying to draw up the core values of Sozo or, as Mike Michalowicz puts it, our Immutable Laws. While we’re still in the early phases (i.e. there’s a dry erase board on an easel set up in the main walkway for anyone to scrawl their latest brainy thought), I thought I’d share a little of what we’ve come up with so far. And, for those of you who might be familiar with Mike’s book, The Toilet Paper Entrepreneur, we’re quite a ways away from the polished, memorable Immutable Laws. Right now, we’ve just got vague, rather dull “thoughts” that we’ll have to refine over and over until we’ve got our etched-in-stone Immutable Laws.

So, here goes …

The questions I threw out into the air at Sozo were:

  1. What really matters to us at Sozo? What do we especially, particularly care about?
  2. What particularly displeases us or even perturbs us that we absolutely do not want to be like?

The answers that we came up with are as follows:

  1. We care about being accessible to our clients. That’s why we have a toll free number. That’s why I freely give clients my cell phone and tell them they can reach me any time of day, any time of night. That’s why we try to respond as quickly as possible to a client’s email.
  2. We care about ethics with the clients we serve. If we partner with a client to provide services to them, we’re going to be spending some significant time learning about that client, their products, their services, their marketing, their strategies, their reputation. If that client does not conduct business ethically, I cannot be comfortable trying to help that client succeed. If that client promises their customers one thing but fails to deliver (and doesn’t care), I can’t be comfortable working for that client. Simultaneously, we should strive to operate in a fully ethical manner with each client.
  3. We care about being selective with the clients we serve. Closely related to #2, we carefully select the clients that we enter into contracts to serve. We don’t merely provide a service; we enter into a relationship with each client and care deeply about their success. We give ourselves 100% to help that client succeed. If I can’t fully back a client because I don’t agree with that client’s philosophy (such as a tobacco company), I shouldn’t select to enter into a contract with that client. We also shouldn’t select clients just because they offer the most money. Client selection should be based intrinsically on who the client is, what services they provide, what products they offer, their customer service, their guarantees, their reputation.
  4. We care about being transparent with our clients.
  5. We care about being honest with our clients.

We’ve got some more answers, but I’m trying to figure out exactly what we meant when we wrote them down 🙂 Give us a couple more weeks of brainstorming and refining, and my goal is to end up with 3-4 memorable Immutable Laws which will guide what we at Sozo do as we continue up the road in rapid growth over the next many years to come.

Filed Under: Sozo Firm

About Andrew Jensen

Andrew Jensen, a business growth, efficiency & marketing consultant, provides business advisory services for clients in the Baltimore; Washington, D.C.; York, Hanover, Lancaster & Harrisburg, PA regions. Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and online/offline marketing.

Reader Interactions

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Primary Sidebar

Optimization Strategies for Success™

Contact Andrew Jensen, a business growth, efficiency & marketing consultant, to learn how he can help strengthen your business or nonprofit organization.

Andrew provides business consulting services on-site, by phone & by email for companies nationwide.

Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and marketing (both offline & online).

Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of Baltimore, Hunt Valley, Bel Air, MD; Washington, D.C.; Wilmington, DE; and Harrisburg, York, Hanover & Lancaster, PA.

Popular Articles

  • Why Is College So Expensive?
  • 5 Ways to Properly Greet a Customer
  • How Office Lighting Affects Productivity
  • When Is the Best Time to Conduct Meetings and Important Business?
  • How Does Workplace Attire Affect Productivity?
  • How to Handle Employee Insubordination
  • How to Become an Efficiency Expert
  • Should You Work More Than 40 Hours a Week?
  • Holding Employees Accountable for Performance
  • 5 Ways to Create a Motivating Work Environment

Recent Comments

  • Carla M. on When Is the Best Time to Conduct Meetings and Important Business?
  • Eli Richardson on Combating the Mid Afternoon Productivity Lull in the Office
  • Tom Melhuish on How Office Lighting Affects Productivity
  • PIUS BYEGARAZO on How to Handle Employee Insubordination
  • Brooke on How to Become More Productive at Work

Footer

Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Andrew

Andrew Jensen
Sozo Firm Inc
New Freedom, PA

Note: Due to high demand, Andrew currently has a wait list for new projects.

Email Andrew
Toll Free: 800.460.SOZO
Office: 717.885.2312

Services Offered

Business Consulting
• Efficiency Consulting
• Customer Service Consulting
• Sales & Marketing Consulting
• Startup Consulting

Audits
• Business Efficiency Audit
• Customer Service Audit
• Advertising & Marketing Audit
• Website Usability Audit

  • Management
  • Employees
  • Customer Service
  • Communication
  • Entrepreneurship
  • Cut Costs
  • Personal Efficiency
  • Be Organized

Andrew Jensen - Efficiency, Growth & Marketing

Sitemap · Privacy Policy · Copyright © 2023 Sozo Firm Inc · All Rights Reserved · 800-460-7696