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You are here: Home / Archives for Management

Management

Updated on July 18, 2011 by Andrew Jensen Leave a Comment

The Art of Effective Reference Checks

Checking references is a fundamental component of the hiring process because soliciting previous employers’ and coworkers’ opinions about your candidate is an extremely effective way to uncover that candidate’s hidden attributes. The information you gain from a reference check can help you determine if the candidate is a good fit for your company; however, if […]

Filed Under: Employees, Management

Updated on June 29, 2011 by Andrew Jensen 1 Comment

How to Use Interview Questions to Find Great Employees

You know that it is fundamentally important that you hire the right candidate for your business. Otherwise, you risk causing tensions and conflict in the office or compromising the productivity of your company. But with every candidate presenting only their most positive attributes in an interview, it can become extremely difficult for those responsible to […]

Filed Under: Employees, Management

Updated on June 26, 2011 by Andrew Jensen Leave a Comment

Send the Right Message With Your Company Facebook and Twitter Accounts

Gaining popularity by the day, social media platforms such as Twitter and Facebook are now being integrated into many business’ marketing and customer service strategies.  For example, Comcast, JetBlue, Southwest, Whole Foods, and Zappos are among the many businesses that now offer customer service support via Twitter.  On Twitter, JetBlue has an astonishing 1.6 million […]

Filed Under: Management, Marketing, Social Media

Updated on June 26, 2011 by Andrew Jensen Leave a Comment

Ten Tips To Effectively Read a Resume

During any new personnel search, the resume review and interview process can be time consuming.  In order to find the most suitable choice for your business, there are ten important things to consider while reading your next resume. 1) Job description Have the job description, complete with education, work experience, and certification requirements clearly displayed […]

Filed Under: Employees, Management

Updated on June 8, 2011 by Andrew Jensen Leave a Comment

Show and Tell: Building Your Business by Being Specific

When taking a class on creative writing, you’re almost guaranteed to hear the following: “Show, don’t tell.” It’s true; effective stories use specific descriptions and details to engage the reader, not just plain statements. For example, describing a character in a story by saying, “She was pretty,” is nowhere near as effective as writing, “Her […]

Filed Under: Management

Updated on February 12, 2011 by Andrew Jensen Leave a Comment

Measure an Applicant’s Hard and Soft Skills to Hire Only the Best Employees

According to The State of Customer Experience survey conducted by Forrester, 90% of companies agree that customer service is important and 80% of those companies want to use customer service as a way to distinguish themselves from their competitors. However, the key word here is “want.” Businesses want to stand out among their competitors simply […]

Filed Under: Employees, Management

Updated on November 18, 2010 by Andrew Jensen Leave a Comment

How to Overcome Fears Associated with Public Speaking

Your heart begins to pound, your hands begin to shake and sweat, and your mouth goes dry. You notice your breath becoming rapid, making it difficult to breathe. You cannot concentrate or interact with those around you. Your mind is so cluttered with thoughts that your acute hearing is even affected. You feel nauseous to […]

Filed Under: Management

Updated on November 12, 2010 by Andrew Jensen Leave a Comment

Increase Morale and Productivity by Cross Training Your Employees

It’s 6 AM and you have an important, large order due to be shipped by early afternoon. The customer is expecting their expensive order to be delivered on time and properly manufactured. However, the lead assembly worker has just called in sick. Because he is the only person trained to operate the new machine, you […]

Filed Under: Employees, Management

Updated on November 10, 2010 by Andrew Jensen 2 Comments

Create a Suggestion Box That Will Deliver Feedback From Your Employees

The dirty cardboard box with a jagged hole cut in the top is complete with the word “Suggestions” scribbled in thin, inconspicuous red ink. A closer inspection inside and one would notice that there are suggestions dating back 6 months lying near the bottom. In fact, one such suggestion simply reads “Does anybody ever look […]

Filed Under: Communication, Employees, Management

Updated on October 11, 2010 by Andrew Jensen Leave a Comment

How to Handle an Upset Customer

As a business owner, you are well aware that despite your best efforts to deliver a quality product or service, you will have dissatisfied customers from time to time. Customer service representatives are often the victims of angry, frustrated customers that may use hurtful, offensive words to get their point across. A customer service representative […]

Filed Under: Communication, Customer Service, Management

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Contact Andrew Jensen, a business growth, efficiency & marketing consultant, to learn how he can help strengthen your business or nonprofit organization.

Andrew provides business consulting services on-site, by phone & by email for companies nationwide.

Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and marketing (both offline & online).

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Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of Baltimore, Hunt Valley, Bel Air, MD; Washington, D.C.; Wilmington, DE; and Harrisburg, York, Hanover & Lancaster, PA.

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Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

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Andrew Jensen
Sozo Firm Inc
New Freedom, PA

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