Participative management is defined as a management style in which leaders place emphasis on employees’ involvement in the management process. This management method is also known as employee involvement or participative decision making, and it presents many potential benefits to the companies that choose to encourage it. This is usually accomplished by providing employees with […]
Employees
The Art of Effective Reference Checks
Checking references is a fundamental component of the hiring process because soliciting previous employers’ and coworkers’ opinions about your candidate is an extremely effective way to uncover that candidate’s hidden attributes. The information you gain from a reference check can help you determine if the candidate is a good fit for your company; however, if […]
Increase Customer Satisfaction by Controlling Your Voice
“Thanks For Calling” is one simple sentence that so many customer service representatives are instructed to offer as a greeting or as a closing. But simply telling your customer service representatives to say something is not enough. You must also tell them how to say something. It takes 5-10 seconds for your customer to form […]
How to Use Interview Questions to Find Great Employees
You know that it is fundamentally important that you hire the right candidate for your business. Otherwise, you risk causing tensions and conflict in the office or compromising the productivity of your company. But with every candidate presenting only their most positive attributes in an interview, it can become extremely difficult for those responsible to […]
Ten Tips To Effectively Read a Resume
During any new personnel search, the resume review and interview process can be time consuming. In order to find the most suitable choice for your business, there are ten important things to consider while reading your next resume. 1) Job description Have the job description, complete with education, work experience, and certification requirements clearly displayed […]
Increase Customer Satisfaction by Empowering Your Customer Service Representatives
After sitting on hold for 15 minutes, a customer is finally connected with a customer service representative who listens carefully to their situation, is sympathetic, and attempts to reach a resolution. The customer service representative informs the customer that they understand and acknowledge that an error has been made on their part, yet they do […]
Prevent Employee Burnout with These Simple Tips
You may be surprised that your best employee is calling in sick, taking longer lunch breaks, arriving late, and leaving early. You may be alarmed that this employee is not happy with the job anymore and on the search for a new one. You may fear losing one of your best employees. However, it is […]
How to Introduce Cost Cutting Measures Without Causing Employee Panic
There comes a time in every business when cost cutting measures must be implemented. There may be a decline in the economy, a new competitor may open up down the street, or you may simply be looking for ways to reduce your monthly expenditures. Now more than ever businesses are looking for ways to cut […]
Measure an Applicant’s Hard and Soft Skills to Hire Only the Best Employees
According to The State of Customer Experience survey conducted by Forrester, 90% of companies agree that customer service is important and 80% of those companies want to use customer service as a way to distinguish themselves from their competitors. However, the key word here is “want.” Businesses want to stand out among their competitors simply […]
Increase Morale and Productivity by Cross Training Your Employees
It’s 6 AM and you have an important, large order due to be shipped by early afternoon. The customer is expecting their expensive order to be delivered on time and properly manufactured. However, the lead assembly worker has just called in sick. Because he is the only person trained to operate the new machine, you […]
