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You are here: Home / Archives for Employees

Employees

Updated on July 21, 2011 by Andrew Jensen 2 Comments

Motivating Employees With Participative Management

Participative management is defined as a management style in which leaders place emphasis on employees’ involvement in the management process. This management method is also known as employee involvement or participative decision making, and it presents many potential benefits to the companies that choose to encourage it. This is usually accomplished by providing employees with […]

Filed Under: Employees, Management

Updated on July 18, 2011 by Andrew Jensen Leave a Comment

The Art of Effective Reference Checks

Checking references is a fundamental component of the hiring process because soliciting previous employers’ and coworkers’ opinions about your candidate is an extremely effective way to uncover that candidate’s hidden attributes. The information you gain from a reference check can help you determine if the candidate is a good fit for your company; however, if […]

Filed Under: Employees, Management

Updated on July 1, 2011 by Andrew Jensen 1 Comment

Increase Customer Satisfaction by Controlling Your Voice

“Thanks For Calling” is one simple sentence that so many customer service representatives are instructed to offer as a greeting or as a closing.  But simply telling your customer service representatives to say something is not enough.  You must also tell them how to say something. It takes 5-10 seconds for your customer to form […]

Filed Under: Communication, Customer Service, Employees

Updated on June 29, 2011 by Andrew Jensen 1 Comment

How to Use Interview Questions to Find Great Employees

You know that it is fundamentally important that you hire the right candidate for your business. Otherwise, you risk causing tensions and conflict in the office or compromising the productivity of your company. But with every candidate presenting only their most positive attributes in an interview, it can become extremely difficult for those responsible to […]

Filed Under: Employees, Management

Updated on June 26, 2011 by Andrew Jensen Leave a Comment

Ten Tips To Effectively Read a Resume

During any new personnel search, the resume review and interview process can be time consuming.  In order to find the most suitable choice for your business, there are ten important things to consider while reading your next resume. 1) Job description Have the job description, complete with education, work experience, and certification requirements clearly displayed […]

Filed Under: Employees, Management

Updated on June 17, 2011 by Andrew Jensen Leave a Comment

Increase Customer Satisfaction by Empowering Your Customer Service Representatives

After sitting on hold for 15 minutes, a customer is finally connected with a customer service representative who listens carefully to their situation, is sympathetic, and attempts to reach a resolution.  The customer service representative informs the customer that they understand and acknowledge that an error has been made on their part, yet they do […]

Filed Under: Customer Service, Employees

Updated on June 15, 2011 by Andrew Jensen 1 Comment

Prevent Employee Burnout with These Simple Tips

You may be surprised that your best employee is calling in sick, taking longer lunch breaks, arriving late, and leaving early. You may be alarmed that this employee is not happy with the job anymore and on the search for a new one. You may fear losing one of your best employees. However, it is […]

Filed Under: Employees

Updated on March 16, 2011 by Andrew Jensen 1 Comment

How to Introduce Cost Cutting Measures Without Causing Employee Panic

There comes a time in every business when cost cutting measures must be implemented. There may be a decline in the economy, a new competitor may open up down the street, or you may simply be looking for ways to reduce your monthly expenditures. Now more than ever businesses are looking for ways to cut […]

Filed Under: Cutting Costs, Employees

Updated on February 12, 2011 by Andrew Jensen Leave a Comment

Measure an Applicant’s Hard and Soft Skills to Hire Only the Best Employees

According to The State of Customer Experience survey conducted by Forrester, 90% of companies agree that customer service is important and 80% of those companies want to use customer service as a way to distinguish themselves from their competitors. However, the key word here is “want.” Businesses want to stand out among their competitors simply […]

Filed Under: Employees, Management

Updated on November 12, 2010 by Andrew Jensen Leave a Comment

Increase Morale and Productivity by Cross Training Your Employees

It’s 6 AM and you have an important, large order due to be shipped by early afternoon. The customer is expecting their expensive order to be delivered on time and properly manufactured. However, the lead assembly worker has just called in sick. Because he is the only person trained to operate the new machine, you […]

Filed Under: Employees, Management

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Optimization Strategies for Success™

Contact Andrew Jensen, a business growth, efficiency & marketing consultant, to learn how he can help strengthen your business or nonprofit organization.

Andrew provides business consulting services on-site, by phone & by email for companies nationwide.

Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and marketing (both offline & online).

Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of Baltimore, Hunt Valley, Bel Air, MD; Washington, D.C.; Wilmington, DE; and Harrisburg, York, Hanover & Lancaster, PA.

Popular Articles

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  • How to Handle Employee Insubordination
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Recent Comments

  • Carla M. on When Is the Best Time to Conduct Meetings and Important Business?
  • Eli Richardson on Combating the Mid Afternoon Productivity Lull in the Office
  • Tom Melhuish on How Office Lighting Affects Productivity
  • PIUS BYEGARAZO on How to Handle Employee Insubordination
  • Brooke on How to Become More Productive at Work

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Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Andrew

Andrew Jensen
Sozo Firm Inc
New Freedom, PA

Note: Due to high demand, Andrew currently has a wait list for new projects.

Email Andrew
Toll Free: 800.460.SOZO
Office: 717.885.2312

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