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You are here: Home / Archives for Customer Service

Customer Service

Updated on September 2, 2010 by Andrew Jensen Leave a Comment

Harnessing Social Media for Great Customer Service

I like American Eagle Outfitters. Over the years, I’ve bought many shirts and pairs of jeans or shorts at their stores and always had a good experience with them (“good” in the sense of “not bad” and unremarkable). But a couple of months ago, I had an issue which had the potential to sour my […]

Filed Under: Customer Service

Updated on August 18, 2010 by Andrew Jensen Leave a Comment

Too Busy for Good Customer Service?

Fast food restaurants’ overemphasis on efficiency might prove costly in terms of customer satisfaction. I used to just write it off as an expected side effect of a busy drive thru, but this past Sunday, when the same fast food restaurant forgot an item in my order, I began to wonder if, instead, it was […]

Filed Under: Customer Service

Updated on June 8, 2010 by Andrew Jensen Leave a Comment

3 Tips for Handling Angry Customers

Ask any employee in any industry what the first rule of customer service is, and their answer almost unfailingly will be: “The Customer is Always Right.” We all know this simple phrase, but we also know how hard it can be to remember it when you are being ferociously confronted by a disgruntled customer, whose […]

Filed Under: Customer Service

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Optimization Strategies for Success™

Contact Andrew Jensen, a business growth, efficiency & marketing consultant, to learn how he can help strengthen your business or nonprofit organization.

Andrew provides business consulting services on-site, by phone & by email for companies nationwide.

Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and marketing (both offline & online).

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"The service Andrew offers is done in a very intuitive and creative way, because he knows the challenges human service agencies face, due to his extensive and varied professional career."

– Executive Director of a non profit organization

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Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of Baltimore, Hunt Valley, Bel Air, MD; Washington, D.C.; Wilmington, DE; and Harrisburg, York, Hanover & Lancaster, PA.

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Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Andrew

Andrew Jensen
Sozo Firm Inc
New Freedom, PA

Note: Due to high demand, Andrew currently has a wait list for new projects.

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Toll Free: 800.460.SOZO
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