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You are here: Home / Archives for Customer Service

Customer Service

Updated on March 10, 2023 by Andrew Jensen 19 Comments

5 Ways to Properly Greet a Customer

When entering a store, most customers want to see an employee make a genuine effort to acknowledge and assist them. As a customer in a hurry, I might be just looking for one specific item and may need the assistance of the employee. However, if I am ignored and my time is wasted waiting for […]

Filed Under: Customer Service, Promoted

Updated on October 20, 2011 by Andrew Jensen Leave a Comment

How to Handle Adjustments: Part 2- Refusing an Adjustment

Adjustment requests from customers are more common in some fields than others, but, regardless of your line of work, understanding how to effectively grant or refuse a customer’s request for an adjustment is an invaluable skill to add to your list of employee know-how. But how should you go about delivering the bad news and […]

Filed Under: Communication, Customer Service

Updated on October 20, 2011 by Andrew Jensen Leave a Comment

How to Handle Adjustments: Part 1- Granting an Adjustment

Adjustments are a fact of life for nearly every company, so, with rare exception, all good employees should know how to go about handling adjustments. Depending on your line of work, adjustments could be a frequent and routine task, or they could be a task with which you are quite unfamiliar. Manufacturers of physical goods, […]

Filed Under: Communication, Customer Service

Updated on July 1, 2011 by Andrew Jensen Leave a Comment

Show Your Customers That You Appreciate Their Business

For most businesses, customer retention is a number one priority.  Although you may offer the best prices and customer service support, how do you show your customers that you appreciate their business? Often times, the simplest things can mean the most to your customer.  Here are 5 cheap (or free), creative ways to show every […]

Filed Under: Communication, Customer Service

Updated on July 1, 2011 by Andrew Jensen 1 Comment

Increase Customer Satisfaction by Controlling Your Voice

“Thanks For Calling” is one simple sentence that so many customer service representatives are instructed to offer as a greeting or as a closing.  But simply telling your customer service representatives to say something is not enough.  You must also tell them how to say something. It takes 5-10 seconds for your customer to form […]

Filed Under: Communication, Customer Service, Employees

Updated on June 29, 2011 by Andrew Jensen Leave a Comment

Go Above and Beyond Your Competitors to Increase Customer Retention

How do you stand out among your competition?  You may sell the exact same product or services, so what differentiates you from them?  If your answer is “nothing,” then you have a major problem that is most likely affecting your sales. Are you complacent with your current standing among competitors?  If there are two grocery […]

Filed Under: Customer Service

Updated on June 26, 2011 by Andrew Jensen Leave a Comment

Integrate Automated Interactive Voice Systems Into Your Business Without Aggravating Customers

Although Interactive Voice Response (IVR) systems were originally created to increase efficiency, improve customer satisfaction, and save the business money, many customers have found that the IVR systems are mazes that are, in reality, time consuming and frustrating. Benefits of IVR Systems What exactly are the benefits of using an IVR system? Companies from small […]

Filed Under: Customer Service, Cutting Costs

Updated on June 17, 2011 by Andrew Jensen Leave a Comment

Increase Customer Satisfaction by Empowering Your Customer Service Representatives

After sitting on hold for 15 minutes, a customer is finally connected with a customer service representative who listens carefully to their situation, is sympathetic, and attempts to reach a resolution.  The customer service representative informs the customer that they understand and acknowledge that an error has been made on their part, yet they do […]

Filed Under: Customer Service, Employees

Updated on June 2, 2011 by Andrew Jensen Leave a Comment

How to Turn a Mistake into a Loyal Customer

Imagine this: You’re a service provider, and you’ve made a mistake or encountered some unforeseen problem that has caused you to provide less than adequate service to a customer. Under normal circumstances, this could mean that you’ve lost that customer to a competitor forever. However, recovery is possible, and successfully recovering from a failure can […]

Filed Under: Communication, Customer Service

Updated on April 15, 2011 by Andrew Jensen 8 Comments

Increase Sales and Customer Retention With Up-Selling Techniques

How can you quickly boost your profits with little to no effort or costs? Well, consider McDonald’s success with their “supersize” options. By simply adding six words to each order (Would you like to supersize that?), McDonald’s convinced millions of customers to spend an extra $0.60 for an extra large drink and French fry. Adding […]

Filed Under: Customer Service, Increasing Profits

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Optimization Strategies for Success™

Contact Andrew Jensen, a business growth, efficiency & marketing consultant, to learn how he can help strengthen your business or nonprofit organization.

Andrew provides business consulting services on-site, by phone & by email for companies nationwide.

Andrew advises regarding business growth, productivity, efficiency, business startups, customer service, and marketing (both offline & online).

Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of Baltimore, Hunt Valley, Bel Air, MD; Washington, D.C.; Wilmington, DE; and Harrisburg, York, Hanover & Lancaster, PA.

Popular Articles

  • Why Is College So Expensive?
  • 5 Ways to Properly Greet a Customer
  • How Office Lighting Affects Productivity
  • When Is the Best Time to Conduct Meetings and Important Business?
  • How Does Workplace Attire Affect Productivity?
  • How to Handle Employee Insubordination
  • How to Become an Efficiency Expert
  • Should You Work More Than 40 Hours a Week?
  • Holding Employees Accountable for Performance
  • 5 Ways to Create a Motivating Work Environment

Recent Comments

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  • Eli Richardson on Combating the Mid Afternoon Productivity Lull in the Office
  • Tom Melhuish on How Office Lighting Affects Productivity
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  • Brooke on How to Become More Productive at Work

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Areas Served

Andrew places an emphasis on personal, onsite consulting with clients. He primarily serves clients throughout the United States. International clients are considered on a case-by-case basis.

Andrew is conveniently located within a short drive of the following cities: Baltimore, Hunt Valley, & Bel Air, MD; Washington, DC; Wilmington, DE; Harrisburg, York, Hanover & Lancaster, PA.

Contact Andrew

Andrew Jensen
Sozo Ad Agency
Sozo Firm Inc
New Freedom, PA

Note: Due to high demand, Andrew currently has a wait list for new projects.

Email Andrew
Toll Free: 800.460.SOZO
Office: 717.885.2312

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